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No-Refund Policy

Last updated: July 2026

All purchases are final. We do not offer refunds.

1. Try before you pay

You can register for free and play the games at no cost before making any purchase. This lets you evaluate NATURE BIOZYME SDN BHD before you decide to subscribe.

2. No refunds

Once a subscription or credit is purchased, the payment is non-refundable, in whole or in part, including for unused time, partially used subscriptions, or a change of mind.

3. Expiry

Subscriptions do not auto-renew. When a subscription expires, access for that child is locked until you choose to renew. You are never charged automatically, so you remain in control of every payment.

4. Duplicate or erroneous charges

If you believe you were charged twice for the same order due to a technical error, contact us at info@rui.my with your receipt number and we will investigate. Correcting a genuine duplicate transaction is not a refund of a valid purchase.

5. Contact

info@rui.my · 0145866666.

NATURE BIOZYME SDN BHD · Reg. No. 202401013733(1559583-u) · No1, lorong selamat 40 . 25050 kuantan, pahang
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